Common Questions About Our Service

It's $65 off the total cost of your first job with us, whether that's a straightforward repair or something bigger. It applies automatically when you book as a new customer.

No. The price we agree before we start is the price you pay, unless you ask us to do extra work beyond what was quoted.

No, there's no fee just for us to attend and give you a quote. You only pay for work you decide to go ahead with.

Yes, quotes cost nothing and come with no obligation to book the job in. We'd rather you compare and decide in your own time than feel rushed into anything.

It means the workmanship on every job we complete is guaranteed indefinitely, and a failure traced back to our work is ours to fix, not yours to pay for.

Generally speaking, everything on your side of the boundary is your responsibility to maintain, and the moment a line ties into the street main, that ownership shifts over to them.

In NSW, gas fitting is licensed work separate from a standard plumbing licence. Every plumber we send holds both, Lic #465156C, so gas jobs never get handed to someone under-qualified.

Yes, it's #465156C. Punch that into the government's own licence lookup, verify.licence.nsw.gov.au, and you'll see it come up instantly.

We don't promise a fixed number of minutes, since traffic and job load vary, but same-day service is standard and a real person answers the phone straight away.

We take down what's going on, get a licensed plumber assigned, and confirm a fixed price with you before anyone starts work on site.

Call (02) 9054 3067 directly, or use the callback form on the site to have someone reach out at a time that suits you. Either way, a real person confirms the details before anyone heads out.

Yes, every day of the year, since we're on call 24/7 rather than running standard business hours.

Yes, Thornleigh, Beecroft, Normanhurst, Carlingford and Westleigh are all part of our regular run alongside Pennant Hills itself.

A lot of the housing here dates to the Federation era, and original clay drains and ageing hot water units from that period are common sources of after-hours callouts, especially during winter cold snaps when heating and hot water demand spikes.

This suburb is home turf for us. We're regularly out near landmarks like Observatory Park and Lilian Fraser Garden, not just passing through on a rare job.

Our main run takes in Pennant Hills itself plus Thornleigh, Beecroft, Normanhurst, Carlingford and Westleigh, all within the wider Hornsby area.